I recently needed a new passport faster than the 6-8 week turn around, and even faster than the 2-3 week rush service you can pay extra for from the Department of the State. Searching online I found a bunch of Hand Carry services, and I decided to try RushMyPassport.com and here is a quick overview of what happened.
First – The service is 90% automated (very nice), along with a few customer service calls to make sure I knew what I was supposed to be doing. My service agent was Barbara – who was very friendly on the phone, and helpful to make sure I was well organized, knew exactly what I was doing, what I had to include, where the closest “Sealing Agent” is, and probably more information that I have since forgotten.
What’s a sealing agent you ask? I’m glad you asked. Here’s the run down. You can hire a hand carry agency to walk in to a Department of State office, and work on your behalf. If you live in San Francisco or Philadelphia (and I’m sure there are others) then you would not have this problem, since you can do this yourself in person. Living in a state like Arizona, without a local Passport office, you have to look for other options. Now, just any Joe off the street can’t show up and say - “Um, I’m here for Mr. Cate’s passport...” So how do they do it?